How are banks going to interact with their customers in the next five years? In the next ten?

As the popularity of devices like Amazon’s Alexa-powered speaker grows, voice banking seems to be one of the contenders for consumer origination and interaction, as panelists at the Bank Innovation 2018 conference noted.

“On the voice versus messaging, on that whole debate — as a bank, you should be choosing a vendor that can help you with everything,” Himi Khan, VP of product management for conversational AI company Clinc, said during the panel. “What that means is, the vendor should be equipped… to build world-class experiences on voice as well as chat.”

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