As they become more capable, intelligent personal digital assistants are transforming the ways in which we interact with technology. This is true in the financial industry, where many firms are now moving toward artificial intelligence-driven smart banking, a more advanced approach to customer service, to gain valuable information about their clients and to improve customer service. Smart banking uses cutting-edge artificial intelligence to personalize consumers’ banking experiences, increase productivity, improve fraud detection, and improve customer recommendations.
Leading the pack of intelligent banking assistant solutions is Ann Arbor-based spinout Clinc, which was founded by CSE Profs.Jason Mars and Lingjia Tang, along with their former students Michael Laurenzano and Johann Hauswald, in 2015. Their flagship product, called Finie (for “financial genie”), is being adopted by a number of banks.
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